Our concept is simple, You! Our focus is not only providing quality products, but to ensure that you are satisfied with our service. You, our client, is our number priority and our aim is to prioritize what matters to you. Our goal is to ship your purchase within 48-72 business hours; in most cases, it is shipped within 24-48 business hours. If you have a question or concern, you can reach us by clicking on the Contact tab located at the top of the page and we will do our best to respond to you within 24 hours, if not immediately. Thank you for visiting and Thank you for shopping with Jewelicious, Inc.